Telesales

Full time, Permanent
Johannesburg
Posted 3 weeks ago

Contact person for this position:

Rayleen Lentz

rayleen@joblinkplacement.co.za

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Required Skills 

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma.

AREAS OF RESPONSIBILITY

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Ensure the quantities of stock available .
  • Ensure that you are well trained in the use of IQ program to assist client .
  • Ensure you know all the stock items.
  • Keep abreast of new products, market conditions, advertising and promotional trends through discussing with Manager.
  • Always try to enlarge the orders with clients with unknown products.

Job Features

Job CategoryFMCG
SalaryNeg.
Commencement dateASAP
LocationJohannesburg
Contract TypeFull Time

Apply Online

A valid phone number is required.