IT Infrastructure Manager Pre-Sales & Post-Sales

Permanent
Centurion
Posted 4 weeks ago

Contact person for this position:

Amori Prinsloo

amori@joblinkplacement.co.za

Website: www.joblinkplacement.co.za

JOB TYPE

Employee Type : Senior Management

Work Site : Combination of client site and up to up to 50% work from home

Travel : 0-25 % Estimated

Role Type : Managerial

Employment Type : Full-Time

ROLE OVERVIEW

Reporting to the Chief Technology Officer, The IT Infrastructure Manager – Pre-Sales and Post Sales is at least 30% – 40% customer facing and 60% -70% internal, managing success and efficiency of technical teams. The desired candidate typically manages a team and works in the field of information technology (IT), responsible for overseeing customer’s IT infrastructure, with the priority on Microsoft software as the core competency, but also including hardware, networks, information security, virtualisation, and other related technologies.

Their role is critical in ensuring that the teams are managed of customer’s optimal IT systems are operating effectively and efficiently to support their business’s needs. With Pre-Sales, this will include planning, designing and architecture and contributing to the pricing structures and models. With Post Sales, responsibilities will include managing a team for effective and efficient implementations, support, and maintenance.

As a Senior IT Infrastructure Manager – Pre-Sales and Post Sales is the largest business contributor of the business and manages pre-sales and post sales efforts such as:

  1. Solutions Designing and Architecture to complex technical needs,
  2. Identifying trends in product quality and performance to define or change existing features
  3. Delivering and delivering on customer roadmaps
  4. Leading and managing project schedules and release plans you will play a critical role in overseeing both on-premises and cloud server infrastructure solutions for our

diverse client base. In addition to managing a team of IT technicians, you will also provide technical pre-sales support to assist the internal sales team in understanding client requirements and proposing suitable infrastructure solutions.

This position also acts as technical advisor with customers to evangelize products, solicit feedback, and support field sellers where needed. This role also designs and drives programs and/or product changes that address customer needs and business priorities.

QUALIFICATIONS

Required Qualifications

  • Bachelor’s Degree AND minimum of 4+ years’ experience in engineering, product/technical program management, Infrastructure management data analysis, security or product development OR equivalent experience.
  • 2+ years’ experience managing cross-functional and/or cross-team projects.
  • Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s degree preferred).
  • A qualification in Business or Finance will be an advantage or equivalent work experience.
  • Proven experience in managing both on-premises and cloud server infrastructure in a consulting or managed services environment.
  • Excellent verbal and written communication skills, with demonstrated storytelling experience, motivation, and excitement to communicate our team’s outcomes.
  • Strong technical expertise in infrastructure technologies, including servers, storage, networking, virtualization, and cloud platforms.
  • Demonstrated experience in technical pre-sales support, solution design, and project management.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to build strong client relationships and collaborate effectively with internal teams and external partners.
  • Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions
  • Architect Expert, or equivalent are highly desirable.
  • Ability to thrive in an innovative, fast paced, evolving and ambiguous environment.
  • 4+ years of IT Infrastructure Management, stakeholder engagement, security, and analytics or similar
  • Passion for building high performance teams and technology.
  • Ability to communicate clearly across customers, teams, and executives.
  • Analytical skills with systematic and structured approach.
  • This role offers a unique opportunity to lead and innovate in the dynamic field of IT infrastructure management while playing a key role in driving business growth through technical pre-sales support and client engagement.

ROLES AND RESPONSIBILITIES

  1. Technical Pre-Sales Support
  • Collaborate with the internal sales team to understand client needs and objectives.
  • Provide technical expertise and guidance during the pre-sales process, including solution architecture design, proposal development, and client presentations.
  • Conduct assessments and evaluations of client infrastructure to identify opportunities for improvement and recommend appropriate solutions.
  1. Strategic Planning and Solution Design
  • Develop strategic plans and design infrastructure solutions tailored to meet the specific
  • requirements of each client.
  • Input to overall IT Budget
  • Evaluate client infrastructure environments to determine the optimal mix of on-premises and cloud-based solutions.
  • Work closely with clients to define project scope, objectives, and deliverables.
  • Collaborate with senior management to develop IT strategies and roadmaps aligned with business objectives and growth plans.
  • Identify opportunities to leverage technology for competitive advantage, innovation, and
  • operational efficiency.
  • Lead and mentor a team of IT professionals, providing guidance, coaching, and professional development opportunities to support their growth and performance.
  1. Infrastructure Implementation and Management
  • Oversee the implementation and deployment of on-premises and cloud server infrastructure solutions for clients.
  • Ensure infrastructure solutions are delivered on time, within budget, and meet quality
  • Proactively monitor and manage client infrastructure to ensure performance, reliability, and security.
  • Oversee the design, implementation, and maintenance of IT infrastructure, including
  • networks, servers, storage, and telecommunications systems.
  • Ensure the security, reliability, and scalability of IT infrastructure to support business
  • operations and compliance requirements.
  • Implement best practices for system monitoring, maintenance, and troubleshooting to
  • minimize downtime and enhance user experience.
  1. Team Management
  • Lead a team of IT technicians, providing direction, mentorship, and support.
  • Assign tasks and projects to team members based on skills, availability, and project
  • Conduct regular performance evaluations and provide feedback to team members to support their professional development.
  1. IT Security and Compliance:
  • Develop and enforce IT security policies, procedures, and controls to protect sensitive data and mitigate cybersecurity risks.
  • Conduct regular security assessments and audits to identify vulnerabilities and ensure
  • compliance with regulatory requirements and industry standards.
  • Provide training and awareness programs to educate employees & clients on cybersecurity best practices and ensure a culture of security awareness.
  • Ensure security of our information assets.
  1. Client Relationship Management
  • Serve as a primary point of contact for clients regarding infrastructure-related matters.
  • Build and maintain strong client relationships through effective communication,
  • responsiveness, and service delivery.
  • Collaborate with clients to understand their evolving needs and provide proactive
  • recommendations for infrastructure improvements.
  1. Vendor Management and Partnerships
  • Evaluate and select vendors for hardware, software, and cloud services based on client
  • requirements and budget considerations.
  • Manage vendor relationships, negotiate contracts, and ensure vendors deliver high-quality products and services.
  • Develop strategic partnerships with key technology vendors to enhance our capabilities and offerings.
  1. Continuous Improvement and Innovation
  • Drive continuous improvement initiatives to optimize infrastructure management processes and enhance service delivery efficiency.
  • Stay abreast of emerging technologies, industry trends, and best practices related to IT
  • Lead innovation efforts to develop new service offerings and solutions that address evolving client needs and market demands.
  1. Other
  • Embody the company’s culture and values

Industry:  Information Technology

Salary:  R 780 000.00 to R 1 020 000.00 per annum negotiable based on experience

Job Features

Job CategoryIT
SalaryR 780 000.00 to R 1 020 000.00 per annum negotiable based on experience
Commencement dateASAP
LocationCenturion
Contract TypeFull Time

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